Sign-in or verification
Confirm you are using the correct ServeGuard app and account email. Request a fresh code, use only the newest code, and check that SMS and email delivery are available on your device.
Official app support
How can we help?
Support for the ServeGuard diner app, ServeGuard Restaurant, QR allergy check-ins, sign-in, account access, and privacy requests.
Common help topics.
These steps cover the most common issues in both apps. If the issue continues, email support with the exact message shown on screen.
Phone number or email changes
Open Account, choose Security, and follow the in-app verification steps. Contact support if your secure session expires repeatedly or you no longer control a required verification method.
Restaurant invitations and access
Open the newest invitation link using the exact invited email. Owners control manager access; managers control employee access according to their restaurant permissions.
QR code or allergy check-in
Rescan the QR code for the correct table or event, confirm every required response, and submit once the form is complete. Tell restaurant staff directly about every allergy or dietary need.
Notifications and live updates
Allow notifications in device Settings, confirm an internet connection, and reopen the app. Restaurant staff should also verify they are signed into the correct location and role.
Food safety or emergency
ServeGuard is supplemental and is not an emergency or medical service. Always speak directly with restaurant staff. If an emergency may exist, call 911 or the appropriate local emergency service.
Account deletion.
Deleting an app from your phone does not delete the account. Use the in-app account controls so the request can be verified securely.
Diner accounts
In the ServeGuard diner app, open Account, choose Security, then choose Delete Account and complete the requested sign-in verification.
Employee accounts
In ServeGuard Restaurant, open the employee Account screen, choose Security, then Request Account Deletion. Operational access is removed immediately. Sign back in within seven days to cancel before permanent deletion.
Manager access
The restaurant owner controls manager access. Ask the owner to remove the manager from Staff. The removal deletes the linked ServeGuard manager account and access records.
Restaurant owner accounts
Open the owner Account screen, choose Security, and request deletion. The restaurant is archived during the recovery period. ServeGuard emails the owner and records the request for support follow-up.
Privacy and legal help.
For privacy, consumer health-data, or account-data requests, email privacy@serveguardapp.com. We may need to verify identity or authority before acting.